We are a proud European firm. Our warehouse is located by the german borders and we are able to deliver within 3–5 days to all European countries.

Terms and Conditions

These Terms and Conditions regulate, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as “ concluded between the Seller and another natural person (hereinafter referred to as the „Buyer“) through the Seller's onli­ne store.

General conditions

Seller is a trading company exclusive essential export s.r.o., V jámě 1371/8, 110 00 Praha – Nové Město, Company ID: 24148466, VAT No .: CZ24148466, The company is administered by the Municipal Court in Prague, section C, insert 183099 (hereinafter referred to as „Seller“) .

The e-shop is operated by the Seller on a website located at www.bestdarky.cz (hereinafter referred to as the „Website“) via the Website interface (hereinafter referred to as the „Web Interface“). Terms and conditions of business are an integral part of the purchase contract. The purchase contract and terms and conditions are written in the English. The purchase contract can be concluded in the English language

By taking over the goods from the Seller or taking over from the carrier, the Buyer agrees with the following terms and conditions and the Complaints Procedure. The Terms and Conditions and the Complaints Procedure can be downloaded in printable form here: /…podminky.pdf and are available for inspection at the Seller's premises.

Terms and Conditions

Methods of delivery of goods

We will send the ordered goods to you by post or other means of transport of your choice from the options offered by us. The cost of shipping / shipping may vary in specific cases depending on the weight of the goods ordered or the size of the shipment. We do not charge balné.

In case of non-collection of the consignment by the Buyer, the Seller reserves the right to increase the final price of the order by another postage upon re-sending the order.

Payment methods

  • Bank transfer: When paying by bank transfer, please wait for the confirmation email, where you will find payment information. The physical delivery of the order can only be made after the funds have been credited to the above account. When paying by bank transfer, enter the order number as the variable symbol. We do not accept payments by postal order.
  • Cash on delivery (cash on receipt of goods): You will only pay the goods when they are delivered directly to the bearer (Czech Post or another carrier).
  • cash in the case of personal collection: You will pay for the goods upon receipt at the place of personal collection.

The seller reserves the right to change the payment method if the customer has not taken over the previous order.

Shipping times

The delivery time is usually within 3 days, unless otherwise stated. In case the goods from our offer are not in stock, they will be clearly marked with the term „not in stock“, respectively. „Sold out“, „unavailable“ – such goods cannot be placed in the cart and ordered. For each product, we include a specific delivery time including availability information in stock.

Other arrangements

Protection of personal data

The Buyer gives the Seller his consent to the collection and processing of personal data for the purpose of fulfillment of the subject matter of the purchase contract and use for marketing purposes of the Seller (esp. This consent can be revoked by sending a written disagreement with the processing of the axes. to the seller. Personal data are processed in accordance with the valid laws of the Czech Republic, especially Act No. 101/200 Coll. on the protection of personal data.

Internet order

After creating (sending) the order, the customer receives an automatic reply via electronic mail, which contains information about successful reception, the way of our further communication and exact specification of ordered goods including prices. Order confirmation is only made after a telephone or e-mail confirmation of the order by an employee of the seller's company.

The buyer agrees to use the means of distance communication to conclude the purchase contract. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (the cost of internet connection, the cost of telephone calls) are paid by the buyer himself.

All presentation of goods placed in the web interface of the shop is of informative nature and the seller is not obliged to conclude a purchase contract regarding this goods. Section 1732 (2) of the Civil Code does not apply.

Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order by the buyer, even with regard to the possibility of the buyer to detect and correct errors in entering data into the order.

Buyer's Wishes

If the Buyer specifies a special request or other requirement in the order note, the Seller reserves the right to withdraw from the contract at any time until the goods are handed over.

Validity of prices

Prices of goods are updated daily, can be checked by individual items and valid at the moment of ordering.

Advances on goods

For specific goods that are only on order and is more expensive, the seller is obliged to pay a non-refundable deposit of the usual amount of 40% of the selling price of the goods or pay the purchase price before the goods are dispatched. A more expensive case is the order of goods over CZK 15,000. In such cases, the Seller reserves the order confirmation by the Buyer preferably in person or by phone.

Special Offers

Section ** Events & Discounts **, ** Clearance ** brings together a list of goods in a price action across all categories. These are the biggest discounts and most interesting events! ** These prices apply until further notice **.

Tax document and warranty card

The tax document is always part of the shipment or personal sale. The warranty card is issued depending on the conditions of the manufacturer. If the shipment contains only a tax document, this document also serves as a warranty card.

Warranty and Warranty Conditions

All unwritten facts are governed by the Civil Code and the Consumer Protection Act, as amended. In the case of purchase of goods in the framework of business activities, the complaint is made in accordance with the relevant provisions of the Commercial Code, as amended.

Převzetí zásilky

The Buyer is advised not to accept a damaged shipment from the carrier and to contact our complaint department. In case of receipt of a damaged shipment, the complaint will be approached in cooperation with the transport service. After taking over the goods it is recommended to check the goods without undue delay and to report any defects found as soon as possible to the e-mail: info@bestdarky.cz (the fastest solution) or by post to the address of the establishment.

The way of describing the defect and other necessary information are stated in the article „Settlement of complaint“

Rights from liability for defects, conditions for exercising these rights

Rights from defective performance are specified in the Civil Code in §2161 and others. Among other things, the buyer has the following rights:

The Seller is liable to the Buyer that the goods have no defects upon receipt, if the defect manifests itself within six months of receipt, the item is deemed to have been defective upon receipt. The Buyer is entitled to exercise the right of defect that occurs in consumer goods within 24 months of receipt. The date of sale is marked on the sales receipt, possibly on the warranty card.

Incidence of defect within 6 months of sale

In the event of a defect occurring within 6 months of the date of delivery / sale, the Buyer has the right to request delivery of a new item free of defects, unless it is disproportionate to the nature of the defect. If the defect concerns only a part of the item, the buyer may request replacement of only that part. If this is not possible, the buyer may withdraw from the purchase contract.

The occurrence of a defect after the sixth month after sale

  1. V případě, že je vada zboží podstatným porušením kupní smlouvy, má zákazník na výběr z následujících možností:
    • Removing defects by delivering new things or missing things
    • Eliminate defects by repairing things
    • Providing reasonable discount
    • Withdrawal from the purchase contract

    The selected variant will be announced by the customer when making a claim and this information will be recorded in the complaint protocol.

  2. Defective performance is an insignificant violation of the purchase contract

    In case the defect of the goods is an insignificant breach of the purchase contract, the customer has the choice of the following options:

    • Defect removal
    • Providing a reasonable discount

Defective performance right does not apply:

  • for defects caused by normal use
  • improper use of the product
  • improper storage
  • for defects caused by mechanical damage and wear and tear (water, sand, fire, etc.)

For goods sold at a lower price, the warranty does not apply to defects for which a lower price has been agreed. This defect is indicated on the sales receipt or warranty card.

For justified claims, the buyer is entitled to reimbursement of reasonably incurred costs. The Seller is not liable for any damage caused by the functionality or failure of the Product. Furthermore, the Seller is not responsible for any defects in the goods that the Buyer was notified at the time of concluding the contract and did not refuse or accept the goods at the same time. If the goods are used, the seller is not liable for defects corresponding to the degree of use or wear that the thing had on receipt by the buyer.

Settlement of the claim

The buyer is recommended in case of a claim of a product purchased from exclusive essential s.r.o. follow these steps:

  1. inform us about the complaint by phone, e-mail, in writing or in person
    • at a branch Písek, exclusive essential, Sedláčkova 472, Písek, 39701, tel.: 773 576 200, on weekdays from 7:00 do 15:30.
    • at a branch Praha, Sokolská 1555/19, Praha 2, 12000, tel.:773 576 200, on weekdays from 10:00 do 18:00.
  2. send the goods as a registered package (not cash on delivery) to our address and indicate the reason for the claim, your address

Add along with the claimed goods all parts that may be related to the defect, exact description of the defect, or proof of the manifestation of the defect, which arises only occasionally, contact information (telephone, e-mail), specification of the rights you want in connection with the claim, selling document (copy) and warranty card (if attached).

Shipment with claimed goods should be delivered in a proper safe package as a valuable package (not COD)

These recommendations do not affect the possibilities and rights of the consumer arising from the Civil Code and the „Consumer Protection Act“, as amended, and are intended only to handle the product complaint as quickly as possible.

Seller, after examination of submitted documents and cursory inspection of claimed goods,

  • It accepts the claim as justified and accepts the claimed goods in the complaint procedure on the spot and makes a written record of this
  • The customer accepts the complaint and rejects it on the spot and returns the claimed goods to the buyer
  • The claimed goods will be accepted for expert judgment, based on the results of which the complaint will either be deemed valid and properly executed or will be rejected and the goods will be returned to the buyer.

When the right of liability for defects was claimed, as well as the performance of the repair and its duration, or the manner of settling the claim, the seller will issue a written confirmation to the buyer – complaint protocol.

Complaints, including removal of defects, must be handled without undue delay, no later than 30 days from the date of claim, unless the seller and the buyer agree on a longer period. After this period, the buyer may request a reasonable discount on the purchase price or withdraw from the purchase contract.

Cancellations

Order cancellation by the buyer

The order can be canceled by the buyer by phone on the customer line, or by e-mail info@bestdarky.cz until the moment our operators plan to transport the goods to you. The cancellation must contain the order number in writing. This number is included in the automatic reply you will receive on your contact email after the order has been successfully created.

Order cancellation by the seller

The seller has the right not to confirm the order, or to withdraw from the order, see „Withdrawal from the Contract of Sale concluded by means of distance communication“. The Seller reserves the right to withdraw from the Purchase Agreement upon repeated non-acceptance of the shipment by the Buyer. Before resignation, the Seller is always obliged to inform the Customer of this fact.

Withdrawal from the purchase contract concluded by means of distance communication­.[#odstoupeni]

The Buyer has the right to withdraw from the Purchase Contract without giving any reason within 14 days from the date of receipt in accordance with applicable laws. Within this period, the buyer must send the withdrawal from the contract to the seller. The buyer then returns the goods to the seller without undue delay, but must send them at his own expense no later than 14 days after the withdrawal from the contract. The Seller shall return the Buyer's money to his account (IBAN) within 14 days of the Buyer's withdrawal from the Contract, but at the moment of receipt of the returned goods by the Seller or if the Buyer proves that the returned goods were sent to the Seller. In addition to the purchase price of the goods, the buyer has the right to reimburse the costs associated with the transport of the goods, which he paid to the seller, but not at the price of the cheapest transport offered by the seller.

Withdrawal from the purchase contract can be sent by post to the address Exclusive Essential, Sedláčkova 472, Písek 39701, tel .: 773 576 200 (which is also the address for sending returned goods) or by email to info@bestdarky.cz. The buyer can use the withdrawal form, which can be downloaded here

Withdrawal from the contract may be refused if:

  • if the Buyer does not return the goods before the expiration of 14 days from the date on which he notifies us that he is withdrawing from this contract
  • if it is a supply of audio and video recordings and computer programs where the buyer has broken their original packaging
  • if the hygienic packaging has been damaged
  • the goods were purchased by an entrepreneur or legal entity (procedure under the Commercial Code)

The Seller is entitled to unilaterally set off the claim for damages for the goods against the Buyer's claim for refund of the purchase price.

Other provisions

Electronic evidence of sales

According to the Act on the Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of technical failure then within 48 hours at the latest. Confirmation of the registration of the received payment made through the payment gateway will be sent to the email specified in the order.

Out-of-court dispute resolution

Based on an amendment to the Consumer Protection Act, registered under No. 378/2015 Coll. We inform that consumer disputes that cannot be resolved between the buyer and the seller to the satisfaction of the buyer may be assessed by the Czech Trade Inspection Authority (www.coi.cz) as a legal entity designated by the buyer on request of the buyer. The buyer submits the initiative to the Czech Trade Inspection Authority. The Czech Trade Inspection Authority will submit an independent and non-binding expert opinion on the basis of the supplied documents.

Final Provisions

The rights of defective performance shall expire if not exercised during the warranty period.

These Complaints Rules come into effect on January 1, 2014. We reserve the right to make changes to the Complaint and Business Rules.

625/5000 We find your satisfaction with the purchase by means of e-mail questionnaires within the program „Certified by customers“, in which our e-shop is involved. We send them to you every time you buy from us, if within the meaning of Section 7 (3) of Act No. 480/2004 Coll. about certain information society services, you do not refuse to send our business communications or withdraw your previously granted consent. For sending questionnaires, evaluating your feedback and analyzing our market position, we use the processor, which is the operator of the portal Heureka.cz; in doing so, we may pass on the information about the purchased goods and your email address for these purposes.

By creating an order, requesting, purchasing or requesting services, you also agree to fulfill the rights and obligations arising from the Personal Data Protection Regulation also by the GDPR. More information here

Documents to download:

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