We are a proud European firm. Our warehouse is located by the german borders and we are able to deliver within 3–5 days to all European countries.

Information about personal data processing


The administrator of your personal data is the trading company essential export s.r.o., V jámě 1371/8, 110 00 Praha – Nové Město, Company ID: 24148466, VAT No .: CZ24148466, registered in the Commercial Register maintained in Prague, Section C, Insert 183099 „administrator“).

The administrator's con­tact details are as follows: delivery address: Sokolská 1555/19, Praha 2, 12000, email address info@bestdarky.cz, telefon +420 773 576 200.

The administrator has not appointed a data protection officer.


The legal reason for processing your personal data is the fact that such processing is necessary for the performance of a contract between you and the administrator or for the execution of the action by the administrator before concluding such a contract within the meaning of Article 6 (1) (a). (b) Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation) (‚the Regulation‘).


The purpose of processing your personal data is to perform a contract between the buyer and the manager or to take action by the administrator before entering into such a contract or providing the service within the VIP bonus program. The controller processes the personal data of customers without their consent for the purpose of processing their orders, concluding the contract, dispatching the goods and eventually resolving complaints, as these personal data are necessary for the administrator in particular to fulfill his contractual obligations. For the purpose stated in the previous paragraph, the controller processes the customer's personal data, representing his / her name, surname, home address, billing address and delivery address, email address, telephone, IP address and cookies. These personal data are processed both for the purpose of performing the aforementioned contractual obligations and for the protection of their rights under the law and the legally protected interests of the trustee. There is no automatic individual decision-making within the meaning of Article 22 of the Regulation.

We also use this data to improve customer comfort when shopping, improving and adding new features, providing a comfortable overview of your orders, accessing ordered goods for your needs, for example, for simplified claims. Warnings about the availability and security of goods and their favorable prices, which are linked to your previous purchases and your interests. We use the data to improve our services, support our customers, evaluate our business activities so that we can make the right decisions in our business activities. We do all of this on the basis of our legitimate interest in the freedom of doing business and the need to improve service delivery for competitive success. We use personal information in anonymised form to improve your rights and interests to improve your privacy.

We also use the data to communicate with you and personalize your requirements. Further, we try to help you if, for example, forget to finish the order and leave the goods in the basket to help you successfully deliver your desired goods or to determine the current status of your application or claim. We process your data based on the legitimate interest identified in this point.

We process your personal data on the basis of a legitimate interest, so in the case of commercial communications that link to your purchase, registration or service request. Related to similar products that you have purchased or requested. You may always deny these business messages via the opt-out link that appears in any such email. Or you can contact our customer service directly. If you opt out of these business messages, your email will no longer be used for this purpose.

You are always entitled to object to the processing of personal data on contacts located at the end of this document.


The administrator and his / her employees are properly trained and familiar with the privacy policy to access customer's personal information. The controller processes the personal data of customers who voluntarily provided them in connection with the negotiation of their orders, as well as data from publicly available registers and registers. Customers' personal data will only be retained for as long as there is a reason to keep them and for which it is permitted or required by applicable laws of the Czech Republic. This means that these personal data will be kept for at least the duration of any contractual relationship with the Administrator and for a further 4 years after the termination of the contractual relationship, in case of disputes arising from performance under the relevant customer order, or other legal reason. The customer has the right to know what personal data are being processed in connection with your ordering of the goods in the e-shop, request a copy of these data and the right to portability of the selected data. Furthermore, it has the right to have incorrect personal data corrected and, in certain cases, the right to request the deletion of personal data (unless such personal data is no longer necessary for the aforementioned performance of the controller). Customers' personal information is subject to constant physical, electronic and procedural control, ensuring appropriate protection of personal data processing from unauthorized access or transmission, from loss or destruction. For archiving obligations under applicable law, these order data can be kept for 10 years, for example, accounting documents, invoices issued by our company.


The controller shall transmit the personal data to the supervisory authorities and other public authorities, if this is provided for by the applicable law. By processing the personal data of the customer, the administrator may authorize a third party, the so-called personal data processor, under a relevant contract, which obliges the processor to the same degree of protection of personal data as the administrator provides. Some personal information may also be passed on to vendors providing service managers, may be passed on to affiliates and processors upon performance of a purchase contract or service, shipping companies based on contracted delivery of products or services including withdrawal, other parties assessing traffic and efficiency advertising or direct marketing, solicitors, courts for the enforcement or conclusion of any contract. The customer also has the right to make comments and objections regarding the processing of personal data, either directly to the administrator or to the Office for Personal Data Protection. Our legitimate interest is also to evaluate the satisfaction of our clients so that we can respond and improve our shortcomings and provide customers with additional service and assistance. For this purpose, we use the Heureka.cz portal questionnaire and we can pass on your email and purchased products to its operator only for the purpose of addressing and evaluating satisfaction with your purchase. If you do not agree to submit the order, do not send the order and choose an alternative purchase option from us, for example by phone or in person at the store.


Under the terms of the Regulation, you have the right to request access from your controller to your personal data, the right to correct or delete your personal data, or to limit your processing, the right to object to the processing of your personal data, and the portability of your personal data.

If you believe that the processing of your personal data has violated or violated the regulation, you have, among other things, the right to file a complaint with the supervisory authority.

You are not required to provide personal information. The provision of your personal data is a necessary requirement for the conclusion and performance of the contract and without the provision of your personal data, it is not possible to conclude the contract or to meet it.

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